FAQ

Do we take Returns/Refunds?

Please note that we do not offer refunds for change of mind, but we gladly accept returns for defective items within 14 days of purchase. Your satisfaction is our priority, and we're here to ensure your experience with us is nothing short of excellent.

How long does shipping take?

Please be aware that shipping times for orders placed on our Shopify website typically range from 5 to 14 days. We strive to ensure your items are delivered swiftly and securely, though external factors may occasionally affect delivery times. Please don't hesitate to contact our dedicated customer support team for any questions or concerns!

How can you contact us?

You can contact us at thesoulsswords@gmail.com or on our "Contact" page.